Refund & Cancellation Policy

Gates Consulting Group
A business of RSG & Associates, LLC

Effective Date: November 3, 2026

Gates Consulting Group is committed to providing professional, thoughtful, and timely consulting services to churches and faith-based nonprofit organizations. This policy explains the terms governing cancellations, refunds, and rescheduling for our services.

1. Faith-Based Grant Readiness Snapshot™

The Faith-Based Grant Readiness Snapshot™ is a professional consulting service currently offered for $197.

The service includes a review of organizational information and supporting documents, an assessment of grant readiness, identification of key strengths and gaps, prioritized recommendations, a personalized Snapshot Report, and a 30-minute review consultation.

2. Cancellation Before Assessment Work Begins

Clients may request cancellation and receive a full refund if Gates Consulting Group has not yet begun reviewing their intake information or supporting documents.

Cancellation requests must be submitted in writing to info@gatesconsultinggroup.com.

3. Cancellation After Assessment Work Begins

Once Gates Consulting Group begins reviewing the client's submitted information or supporting documents, the service fee becomes nonrefundable, except where required by applicable law.

This policy reflects the professional time, analysis, and resources committed to preparing an individualized assessment.

4. Incomplete Intake Information or Missing Documents

Clients are responsible for submitting accurate intake information and requested supporting documents.

If the required information is incomplete, Gates Consulting Group may postpone the assessment until the necessary materials are received.

The stated five-business-day report preparation period begins after the completed intake and required supporting documents have been received.

If a client does not complete the intake process, they may request cancellation under Sections 2 and 3 of this policy. Failure to submit information does not automatically result in a refund.

5. Consultation Rescheduling

Clients who need to reschedule their 30-minute Snapshot Review Consultation should contact Gates Consulting Group as soon as possible, preferably at least 24 hours before the scheduled appointment.

We will make reasonable efforts to accommodate rescheduling requests, subject to availability.

6. Refund Processing

Approved refunds will be issued through the original payment method whenever possible.

Processing times depend on the payment processor and the client's financial institution.

7. Other Consulting Services

Additional consulting services, assessments, training, and customized engagements may be subject to separate written agreements or service-specific cancellation and refund terms.

Where a separate written agreement applies, its terms will govern that engagement, subject to applicable law.

8. Contact Information

For questions about this policy, cancellations, or refund requests, please contact:

Gates Consulting Group
A business of RSG & Associates, LLC
Email: info@gatesconsultinggroup.com
Website: gatesconsultinggroup.com

This policy does not limit any rights or remedies that cannot legally be waived under applicable law.